Inside Memory Care and Adult Day Programs with Yvonne Napolitano, Sarah Verell, and Laura Drybelbis
Nicole Brandon welcomes three Prescott, Arizona caregiving leaders — Yvonne Napolitano of Adult Care Services, Memory Care Director Sarah Verell, and longtime Susan J. Rheem Adult Day Center nurse and director Laura Drybelbis — to explain how memory care communities and adult day programs help families keep aging loved ones safe, social, and together longer.
A Good Week and a Personal Update
Nicole Brandon opens The Care Compass with happy news: her parents have been reunited after being apart, and her father tells her every day is "perfect" because he is with her mother again. She frames this reunion as part of the larger caregiving journey she has been sharing with listeners since starting the show, and reminds them that hurdles do not have to stay hurdles; she describes turning every wall into a gate that can be opened, even on rusted hinges, so families always have a direction to move. Nicole then introduces the guests she has been wanting to bring together for months: Yvonne Napolitano, Executive Director of Adult Care Services; Sarah Verell, Memory Care Director at the Margaret T. Morris Center; and Laura Drybelbis, a longtime staff member at the Susan J. Rheem Adult Day Center. She tells listeners the hour will cover memory care and adult day programs, and the people and resources behind them.
Yvonne Napolitano and the Umbrella of Adult Care Services
Yvonne Napolitano describes herself as the Executive Director overseeing Adult Care Services, the nonprofit umbrella above both the Margaret T. Morris Center and the Susan J. Rheem Adult Day Center. She tells Nicole that most families call her organization too late, after they are already deep in a caregiving crisis rather than before one begins, because nobody trains people to become caregivers ahead of time. Yvonne stresses that caregiving is a twenty-four hour, seven day a week responsibility, not something that pauses after a short visit, and that her team tries to support families locally in Prescott and further away by connecting them to trusted people wherever they live. Nicole reflects on her own experience of being blindsided by a phone call and then searching for basic equipment, from oxygen machines to extra tall walkers for her six foot two father, and Yvonne agrees that families rarely know what they will need until they need it.
Inside the Margaret T. Morris Center's Open Design
Sarah Verell, Memory Care Director of the Margaret T. Morris Center, explains that her community exists solely to serve people with Alzheimer's and dementia rather than offering memory care as one option among several. Yvonne adds that the center is the only assisted living community in northern Arizona built entirely on what is known as the Arizona Model, one of only two such programs still operating from an original group of sixteen. Instead of a locked hallway of apartments, residents live in one of four open neighborhoods designed to resemble a home, each with its own living room, dining room, and dedicated caregivers stationed at the heart of the space. Sarah notes that even the building's colors were chosen deliberately to support people living with dementia. Nicole responds that this is exactly where she would want her own parents to live, calling the model a gift for families searching for safety without losing warmth or independence.
The Susan J. Rheem Adult Day Center's Medical Model
The conversation turns to the Susan J. Rheem Adult Day Center in Prescott Valley, described as a sister program to the Margaret T. Morris Center that welcomes people with dementia, Parkinson's, autism, and other disabilities. Sarah explains that participants socialize, exercise, dance, and use an outdoor space designed for people with cognitive or physical limitations, and that families often reach out once caregiver burnout or a frightening change, like a wrong turn on a familiar street, becomes impossible to ignore. Yvonne details the licensing behind the center, noting it operates under Arizona's medical-social model of adult day health, which requires participants to be eighteen or older with a documented medical condition and mandates nurses on site at all times. She credits Laura Drybelbis, who joined nineteen years ago as the program's nurse and later became its director, along with a second full-time nurse, for making that level of medical support possible every single day the center is open.
Names, Founders, and a Family's Extra Year
Nicole asks about the names behind the programs, and Yvonne shares that Susan J. Rheem, the organization's late founding executive director, opened the day center in 1982 after seeing families place loved ones in nursing homes earlier than necessary simply because no other support existed. The Margaret T. Morris Center takes its name from a local rancher whose foundation funded the assisted living community that Susan was later invited to build for the state of Arizona. Laura Drybelbis adds a story of her own: a participant who spent nearly a year at the day center before moving to the Margaret T. Morris Center, whose wife later told her, "You gave me the opportunity to spend one more year with my husband." Laura explains that the center lets families delay assisted living, offers real respite for exhausted caregivers, and even hosts a family barbecue the following Friday so relatives can tour, eat lunch, and hear the music their loved ones enjoy.
Make the First Call, Lead With Heart
As the hour winds down, Yvonne and Sarah urge listeners not to let fear stop them from making one phone call, whether to a medical provider or directly to Adult Care Services, since no doctor's referral is required and any concerned neighbor or friend can start the process. Yvonne says the hardest part for caregivers, especially long-married spouses, is admitting they need help at all. Asked what it takes to work in the field, Yvonne, Sarah, and Laura each answer the same way: heart comes first, because skills can be taught but love and person-centered care cannot. Laura says the building is "full of love," and Sarah describes staff who feel an immediate bond with residents. Nicole closes by thanking her three guests, sharing the main number, 928-771-2335, and reminding listeners that they are not alone, encouraging them to seek out Adult Care Services, the Margaret T. Morris Center, and the Susan J. Rheem Adult Day Center for themselves or a loved one.
